Shipping policy
SOUTHSEA TATTOO CO - OUR SHIPPING AND DELIVERY POLICY
This is our shipping and delivery policy. It will apply to all orders purchased from us.
Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays).
The delivery estimates provided will run from your order being dispatched. We will usually dispatch orders within 3 business days (subject to our stock and availability).
1. SHIPPING INFORMATION
Delivery Locations
We currently only ship within the United Kingdom. Orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item.
Please note that we cannot currently deliver to any of the following:
We regret that order placed for delivery outside of mainland shipping will be cancelled
Shipping Method
We will ship our orders via an appropriate courier of our choosing. You will be provided with tracking details once your order has been dispatched.
Timeframe
All orders are sent using: TRACKED ROYAL MAIL 48 HOURS.
Your order will usually be delivered within 2-3 business days of it being dispatched.
Delivery Cost
The delivery fee is £3.99.
Delivery will be free for orders of £50 and over.
Please note that very large orders may attract additional shipping costs. You will be notified before your order is dispatched should this be the case.
2. DELAYS
We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible for any orders that are delayed by events which are beyond our reasonable control, such as poor weather conditions.
If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on:
02392 823518 or timchildstattoo@gmail.com
If you believe your order has been lost, please consult the relevant section below.
3. Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
We regret that we are unable to fufil international orders at this time.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier's website.
4. Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes. If you believe your package to be lost please use your tracking number and contact Royal Mail. If you are unable to locate your package after this please contact us